Likewize Olive Services Pty Ltd Privacy Policy


Likewize are covered by the Privacy Act 1998 (Cth) and its Australian Privacy Principles (APPs), which set out standards for the collection, use, disclosure and handling of personal information.

This Privacy Policy applies to any personal information we collect, handle, use or disclose. It does not apply to our employee records that are directly related to our employment relationship.

This Privacy Policy sets out the approach that Likewize Olive Services Pty Ltd (ACN 656 109 116) (Likewize) will take in relation to the treatment of your Personal Information. It includes information on how Likewize collects, uses, discloses, and keeps secure, your Personal Information. It also covers how Likewize makes the Personal Information it holds available to you for access and correction by you in the event that such information is inaccurate or incomplete.

When a word used in this Privacy Policy starts with a capital letter it has a special meaning which is defined in the Glossary at the end of this Privacy Policy.

What information does Likewize collect and hold?

The kinds of personal information Likewize may collect and hold can vary depending on who you are and the services we are providing, but generally can include:

If you are the owner of a device that is being upgraded

  • your name, email address, postal address, delivery or repair address (if different to the postal address);
  • your date of birth and gender;
  • your username and password which you use to access one or more of our systems in order for you to receive the benefit of certain services;
  • details about the condition of your device and your ownership of that device;
  • the IMEI or serial numbers of any device used in any transaction with Likewize or its business partners;
  • any relevant billing or account information (including but not limited to bank account details, direct debit, credit card details, billing address);
  • information relevant to our products or services that have been provided to you or that you have shown interest in;
  • other information such as your opinions, statements and endorsements collected personally or via surveys and questionnaires, including but not limited to your views on the products and services offered by us;
  • identification information in order to comply with our obligations under law, including to verify your identity and/or ownership of goods if we receive secondhand goods from you (which may be collected from you directly or our business partners); and
  • any other information that you may provide to us (including in the course of communication with Likewize) or which is provided to us by third parties (including our business partners) either on our request and/or your behalf.

Sensitive information” is Personal Information which may include, but is not limited to, health information and information about your racial or ethnic origins or political or religious beliefs. Unless otherwise permitted by law, we will not collect sensitive information about you without your consent. To the extent Sensitive Information is collected by Likewize (and noting that we do not routinely collect this information), we will only use and disclose this information for purposes you consent to or as otherwise permitted, required or authorized by law. 

In other more general circumstances

For example, where you are a representative of a business partner or supplier, apply for employment or communicate with us via our website or our other channels:  

  • your name, email address, postal address, delivery or repair address (if different to the postal address);
  • your username and password which you use to access one or more of our systems in order for you to receive the benefit of certain services;
  • details about your device; and
  • any relevant billing or account information (including but not limited to bank account details, direct debit, credit card details, billing address).

Contacting Likewize

If you require further information regarding Likewize’s Privacy Policy or the handling of your Personal Information, you can contact our Privacy Officer on:

Telephone: +61 3 862 30300



Level 9, 485 Latrobe Street

Melbourne Victoria, Australia 3000

Attention: Privacy Officer

1.     Collection and use  

1.1   Likewize will only collect Personal Information by lawful and fair means and where the information is reasonably necessary for Likewize to perform one or more of the functions or activities set out in this Privacy Policy, or if the function or activity is not set out in this Privacy Policy, where we have your consent to use your Personal Information for that function or activity.  Normally we will collect information from you directly unless it is unreasonable or impracticable for us to do so, or you have authorized collection from a third party.

1.2   Likewize collects Personal Information in order to supply services or enable its Related Bodies Corporate to supply services. These services relate to the upgrade of devices and resale of such secondhand goods. In some circumstances our services will be provided direct to you but in others the services will be provided to third parties who may provide related services to you.

1.3    Likewize also collects Personal Information for the following purposes:

(a)        business planning and development purposes;

(b)        to provide you with information about Likewize’s other goods or services, as well as the goods or services of a Related Body Corporate or persons who we enter into a business alliance with;

(c)        to communicate with you, including in the event of a corporate sale, merger, re-organisation, dissolution or similar event of all or part of our business;

(d)        to monitor, improve and develop our products, services and relationship with you;

(e)        to process and consider applications, including employment applications; and

(f)         to protect the security and integrity of our business, comply with legal requirements and obligation, or as otherwise permitted by law.

1.4    Likewize may also use your Personal Information for other purposes (including secondary purposes) not listed above which will be made clear to you at the time we collect your Personal Information, or for such other purposes as may be required or permitted by law.

1.5    We will always give you the option to decline to provide your Personal Information or to decline to allow us to use that Personal Information for the purposes for which we have proposed to use it. However, if you choose not to provide us with the information we have requested, we may not be able to provide you with our products or services or properly manage and administer products or services provided to you or others.

2.      Cookies

2.7    When you come to a Likewize website, our server attaches a small text file to your hard drive — a cookie. A “cookie” assigns you a unique identifier so that we can recognise you each time you re-enter the website, so we can recall where you’ve previously been on our site, and which keeps track of the pages you view on the website. Cookies help us deliver a better website experience to our users.

2.8    The information collected by using a cookie is sometimes called “clickstream” and, depending on the cookie, can include Personal Information. We use this information to understand how our users navigate our websites, and to determine common traffic patterns, including what site the user came from. We may use this information to make site navigation and product recommendations, and to help redesign our site in order to make your experience on our site more efficient and enjoyable. We may also use this information to better personalise the content, banner ads, and promotions that you and other users will see.

2.9    You also have choices with respect to cookies, and our collection and use of Personal Information through these cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those services or engage in activities that require the placement of cookies. Certain aspects of the site may not function properly if you set your browser to reject all cookies and/or prevent our collection and use of Personal Information through cookies.

3.      Disclosure

3.1    Likewize may disclose Personal Information to related or unrelated third parties if you have consented to that disclosure, and as otherwise set out in this Privacy Policy or permitted by law.

3.2    Likewize may disclose Personal Information to its professional advisors, agents, distributors or referrers, credit providers, other intermediaries, service providers (such as repairers) and advisers and other similar third parties. This includes disclosing Personal Information to your device provider in order for them to provide services to you and for use to provide services to them. It could also include disclosing Personal Information in connection with a corporate transaction, such as a merger, sale or any or all of our company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by an affiliate or third party, or in the event of bankruptcy or similar proceedings.  

3.3    Likewize may disclose Personal Information between Related Bodies Corporate. Where information is disclosed to a Related Body Corporate, that Related Body Corporate is bound by the original Primary Purpose for which the information was collected.

3.4    We also use service providers to help us maximise the quality and efficiency of our services and our business operations. This means individuals and organisations outside of Likewize, such as mail houses and marketing companies, information technology service providers, website hosts and back-up service providers, and professional advisors such as lawyers and accountants will sometimes have access to Personal Information held by Likewize and may use it on behalf of Likewize.  We ensure that our contracts with our service providers require them to adhere to strict privacy guidelines and to only use your Personal Information for authorised purposes under the Privacy Act.

3.5     Likewize may disclose Personal Information to law enforcement agencies, government agencies or regulators, dispute resolution providers, courts or external advisers and any other parties where permitted or required by law.

3.6     Likewize may disclose Personal Information to avoid an imminent threat to a person’s life or to public safety.

4.       Data security

4.1     Likewize will review, on an ongoing basis, its collection and storage practices to ascertain how improvements to security and protection of Personal Information can be achieved.

4.2      Your Personal Information is protected when it comes into our possession regardless of whether it is in electronic or hard copy format, in accordance with the Privacy Act and industry accepted security standards which are implemented and updated in accordance with the manufacturer’s or licensor’s recommendations. This includes physical security at our premises and any storage electronically on servers is situated in protected and controlled facilities. Certain information you provide such as financial information, bank account or credit card information, is encrypted via SSL and remains securely encrypted while in Likewize’s possession, until the moment when it is used to make payment and is then re-encrypted and held securely until it is no longer required for internal or regulatory purposes when it will be destroyed.

4.3      You should note that, except in the case of information entered via SSL, information you transmit across public internet or other facilities may not be secure and Likewize will not be responsible for or liable for any loss you suffer during transmission. Once the Personal Information you have transmitted to us has passed through our firewall or otherwise into our control, it is then that our responsibility to ensure that it is treated in the manner required under this Privacy Policy arises. If we transfer your Personal Information to another entity, we will only do so in accordance with this Privacy Policy and in a manner that is secure as between Likewize and that other entity.

4.4      Likewize will, to the extent technically practicable, destroy or de-identify Personal Information once it is no longer required by us for use, within as short a time as is reasonably possible (taking into account any specific requirements of its clients), unless the law requires otherwise.

4.5      Likewize will only allow our employees and contractors access to your Personal Information in order to perform their duties and obligations and we will take all reasonable steps to ensure that those employees and contractors handle your Personal Information in a manner that is consistent with this Privacy Policy and Likewize’s legal responsibilities in relation to privacy.

4.6      You should note that whilst our website may link to other websites, those other websites are not under our control and we are not responsible for the conduct of the operator of those websites including how they handle and protect your Personal Information. Before accessing those websites, we recommend you review the terms and conditions of access to such websites including the relevant Privacy Policy or provisions.

5.        Complaints or questions

5.1      Individuals wishing to make an inquiry or complaint regarding privacy should do so by contacting the Likewize Privacy Officer, whose contact details appear earlier in this Privacy Policy. If you make a complaint or if we become aware of any concern or problems concerning our privacy practices, we will, within a reasonable period and provided this is reasonable, contact you about the issue, investigate the issue, and take all reasonable steps to work with you to resolve that issue.

5.2      If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner.

6.        Access and correction

6.1      Likewize will allow you to have access to Personal Information it holds about you in accordance with the Privacy Act. This will usually take the form of Likewize providing you with a copy of the information held. Any request for such information should be through the Likewize Privacy Officer whose contact details are set out earlier in this Privacy Policy.

6.2      In most cases we do not charge for receiving a request for access to personal information or for complying with a correction request. A reasonable fee may be charged for providing access in accordance with the Privacy Act, however, we will advise you of the likely cost in advance and will aim to supply the information within a reasonable period.

6.3      If your Personal Information is inaccurate, out of date, incomplete, irrelevant or misleading, you should contact us by e-mail so that we can correct our records containing your Personal Information. This will be done as soon as practicable unless there is a reason why we cannot amend it.

7.        Changes to this Privacy Policy

7.1      Likewize may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, so you should review this Privacy Policy periodically. When we change this Privacy Policy in a material manner, we will update the “last modified” date.

7.2      If you object to any changes to this Privacy Policy, you should stop sharing your Personal Information with us.

8.         Glossary

Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information is recorded in a material form or not.

Related Body Corporate means a body corporate that is:

(a)        a holding company of another body corporate;

(b)        a subsidiary of another body corporate; or

(c)        a subsidiary of a holding company of another body corporate. SSL means Secure Sock