Nice to meet you.
We’re excited to introduce you to Likewize, the new name for Brightstar.
Nice to meet you.
We are a tech protection and support company. We protect the customers of some of the world’s biggest brands, telco’s retailers and banks from tech disruption. When their tech goes wrong, we make it right.
Every tech problem
We protect your customers against every eventuality. Whether their tech is lost, stolen, malfunctioning, in need of an upgrade or the user does not know how to do something – we have the solution.
We are trusted by the
world's biggest brands and
over 1 billion people globally.
We are trusted by the world's biggest brands
and over 1 billion people globally.
Every tech problem
We protect our clients customers against every eventuality. Whether a device is lost, stolen, malfunctioning, in need of an upgrade or the user does not know how to do something – we have the solution.
Do you think that your customers tech problems should be quickly and expertly resolved?
Protection that gives
complete peace of mind.
We know devices get lost, stolen, damaged, or just stop working. That’s why we provide a complete suite of insurance and extended warranty products, so that you’re covered whatever happens.
Sometimes people need a little advice on how to use their devices – we have that covered, too.
We offer the most flexible coverage solutions in the market today.
We provide extended coverage beyond the manufacturer’s warranty for all tech devices
A repair service that
works around you.
We are supported by an extensive network of repair providers, meaning anyone can walk-in, mail-it-in or use our “we come to you” repair services, wherever you are.
We have the world’s largest network of repair providers, so help is always close-by from our own certified repair technicians.
Before we ask you to send us your device our wizeMind app performs a number of key tests on your phone to diagnose the problem and sometimes we can resolve it without you even sending it to us – saving both time and money.
We Come to You Service
Don’t have time to go and get your phone repaired? Don’t worry – our Likewize Repair service can come to your door.
The latest technology,
With our simple trade-in, recycle and recommerce solutions, we ensure an upgraded device for you and an updated device for someone else. By giving devices a second life, we ensure they stay in hands and out of landfills.
Trade-in and Upgrade Programs
We make upgrading to the latest tech convenient and affordable. Our extensive worldwide network ensures we get the original owner the best price for their old device.
Recycling and Certified Devices
95% of the devices we receive find a new home – the rest, we recycle. We rigorously test all our pre-loved devices as reliability is essential. That’s why we offer money back guarantees on our certified products.
Logistics and Supply Chain
We offer a range of logistics services from fulfillment to supply chain management.
Love your customers for less.
We transform customer service – dramatically reducing your cost to serve while taking customer satisfaction to record levels. That’s a nice double whammy.
Premium Tech Support
Often the problem with tech is not the device but the user. That is why when someone gets stuck and doesn’t know how to do something, we have experts on hand to show them how.
Our knowledge base takes away the pain from your customers problems. We easily fit into your existing platforms and provide everything you need. We can transform your care in just a few weeks and train your people in under 9 minutes – that’s fast!
We offer a true omni-channel solution and make every engagement channel hyper-effective. Answering all questions, troubleshooting issues and supporting every transaction, no matter what channel.